shipping & returns
Click on the shipping or return tabs below to obtain answers to questions regarding shipping and returns. If your question isn't answered here please contact us and our customer service will happily help answer your question.
Click on the shipping or return tabs below to obtain answers to questions regarding shipping and returns. If your question isn't answered here please contact us and our customer service will happily help answer your question.
Please email us immediately at custserv@edwardandsons.com or (805) 684-8500, and we'll try to change your order. If it's already been packed or shipped, we unfortunately cannot make changes.
We are environnmentally-friendly and use biodegradable packing peanuts. They're even edible! But, we don't recommend you eat them.
We ship to both United States and Canada. For Canadian orders we only ship USPS, and we are not responsible for delays or fees at customs.
We sincerely apologize about that! Please contact customer service at (805) 683-6500 or email custserv@edwardandsons.com and include your issue and your order number.
We are unable to accept returns of food products, even if unopened. Please send us an email at custserv@edwardandsons.com with your order details. We review each email on a case-by-case basis and will do our best to accomodate you.
Yes! Take 10% off your entire order over $50 before taxes with the coupon code "SAVE10" at checkout.
Due to food safety regulations and insurance requirements, we can no longer offer office pickups. We thank you for understanding.
Express deliveries placed after 12:00pm will ship the next business day.
Please take a picture of the damaged product and the box it was shipped in, and email it to us along with your order number to custserv@edwardandsons.com
We will respond as soon as possible to review a replacement or merchandise credit.
Please contact us at custserv@edwardandsons.com or call customer service at (805) 684-8500.
Thank you for trying our product. While we don't offer refunds, we are happy to suggest alternatives that you may like better for your next order. Please email us at custserv@edwardandsons.com with your concern. All feedback is greatly appreciated.
We sincerely apologize about that! Please contact customer service at (805) 683-6500 or email custserv@edwardandsons.com and include your issue and your order number.
We are unable to accept returns of food products, even if unopened. Please send us an email at custserv@edwardandsons.com with your order details. We review each email on a case-by-case basis and will do our best to accomodate you.